This Service Delivery / No Shipping Policy explains how GenioPrep delivers its digital services.
1. Digital Service Only
GenioPrep provides digital AI mock interview preparation services. No physical product is sold, shipped, couriered, or delivered by post.
2. Delivery Method
GenioPrep services may be delivered through one or more of the following methods:
- Interview link on the website.
- Email containing a secure interview link or access instructions.
- AI voice/audio interview page.
- AI-generated feedback page or downloadable report.
- Other digital delivery methods added by GenioPrep in the future.
3. Delivery Timeline
For free mock interview requests, access may be provided after the user submits the required form details, such as name, email, target role, resume, and job description. During the MVP/testing stage, delivery time may vary depending on processing and system availability.
For paid services, GenioPrep will generally provide the interview link, access instructions, or service delivery confirmation after successful payment. In most cases, access is expected to be delivered within a few minutes to a few hours. In rare cases involving technical checks or processing delays, delivery may take up to 24 hours.
4. Interview Link Validity
Interview links may have a limited validity period and limited number of attempts. The exact validity period and attempt rules may be shown on the interview page, email, or payment confirmation. Users should not share interview links with others.
5. User Requirements
To use GenioPrep's interview services, users may need:
- A stable internet connection.
- A supported browser.
- Microphone access for voice/audio interviews.
- A quiet environment for the best interview experience.
- A valid email address to receive links and support messages.
6. Failed or Delayed Delivery
If a paid interview link or service access is not delivered, users should contact support@thegenioprep.com with payment details. GenioPrep may provide a replacement link, retry, service credit, or refund as per the Cancellation and Refund Policy.
7. No Shipping Charges
Since GenioPrep provides digital services only, there are no physical shipping charges. Any applicable service charges, taxes, or payment gateway charges will be shown before payment where applicable.