How can we help?
For questions about GenioPrep, interview access, payments, refunds, privacy, or support, contact us using the details below.
Support Topics
You can contact GenioPrep for:
- Questions about free or paid mock interviews.
- Issues with interview links, microphone access, or feedback reports.
- Payment, cancellation, or refund questions.
- Requests related to your submitted resume, job description, or personal data.
- Business or partnership queries.
Response Time
We aim to respond within 2-3 business days. Response times may vary during weekends, public holidays, or high-volume periods.
Data Requests
For data access, correction, update, or deletion requests, please email support@thegenioprep.com from the same email address used while submitting the form, so we can identify your request.