Help & Support

To get started with GenioPrep:

• Create an account at thegenioprep.com using your email address.
• Upload your resume and paste a job description for a personalized experience.
• Choose what you need: a free Resume Score, Resume Rebuilding, Job Match, or a Mock Interview.
• Your first mock interview is free. Paid plans are available on the Pricing page.

• Upload your resume and optionally paste a target job description.
• The AI interviewer generates questions tailored to your resume and target role.
• Your interview runs in the browser over your microphone. Camera analysis is optional and off unless you turn it on.
• After the session, your feedback report is generated and accessible from your dashboard.
• You are rated on seven skills, from communication clarity and answer structure to confidence and delivery.

• Upload your resume on Job Match, or use the one you scored, then pick cities, remote roles and an optional target role.
• You get the open jobs in India your resume fits best. Each has a match score out of 100, a breakdown by skills, role fit, experience, location and freshness, and a note on why you fit and what your gap is.
• Jobs come only from companies' own career pages and hiring software, about 3,500 companies hiring in India or remote for India, refreshed daily. Apply opens the company's own posting.
• From any match you can tailor your resume to that job (editing is free, you pay at download) or practise that interview: the free 5-minute mock, or 30 or 60 minutes with credits, with a choice of interview round.
• The top 3 matches are free without an account and the top 10 with a free account. Signed in, you can save jobs, mark them applied, track them in your dashboard and get a weekly email of new matches.
• 1 credit shows up to 40 more matches that score 65 or higher for that search. It is taken only if we find at least 5.

Supported browsers: Google Chrome (recommended), Microsoft Edge, Safari 15+, Firefox 110+. Desktop is recommended for the best experience; mobile browsers are supported.

• Grant microphone access when prompted by your browser. Camera access is only asked for if you opt in to camera analysis.
• Internet connection: minimum 5 Mbps upload recommended; a wired connection is preferred.
• No additional software or plugins are required.

• Test your camera and microphone in your browser settings before starting.
• Close other browser tabs and applications to reduce CPU load.
• Use a quiet environment with good lighting.
• Have your resume and target job description ready if not already uploaded.
• Your session link is valid for 48 hours from the time of access delivery.

• The AI will greet you, explain the session format, and begin asking questions.
• Speak clearly and at a normal pace; the AI adjusts to your speech.
• You may pause briefly between responses; the session does not time out on pauses.
• Avoid refreshing the page mid-session. If it happens, reopen the same link — an interview in progress can usually be resumed.
• If your connection drops, return to your dashboard and rejoin via the session link within the 48-hour validity window.

• Your feedback report appears in your dashboard within a few minutes of session completion.
• The report includes scores and written feedback per evaluation dimension.
• You can open any past report from Interview Prep on your dashboard and download it as a PDF.
• If your report has not appeared after 30 minutes, contact support@thegenioprep.com.

• Accepted payment methods: credit and debit card, digital wallet, and online banking, powered by Razorpay.
• Payment is processed at checkout; access is granted on successful payment.
• Invoices and receipts are accessible from your dashboard under Billing.
• For payment failures, retry checkout. If you were charged but did not receive access, contact support immediately.

For refund eligibility and the full process, see the Refund Policy.

• Zero-cost services are not eligible for refunds.
• To request a refund, email support@thegenioprep.com with your order details.

• Update your name or email via Account Settings (login required).
• To delete your account, go to Account Settings → Danger zone. Deletion takes effect after a 21-day grace period, during which you can cancel it.
• To request a copy of your data, email support@thegenioprep.com. We aim to respond within 30 days.

• GenioPrep collects data as described in the Privacy Policy.
• Interviews are not video-recorded. If you opt in to camera analysis, still frames are captured during the session and kept for up to 30 days.
• GenioPrep uses Google Analytics for site usage. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Job Match does not send your resume to employers. You apply on the company's own site, with whatever resume you choose.
• GenioPrep does not sell your data to third parties.

Email: support@thegenioprep.com

Response time: within 30 days (typically much faster for urgent issues).

For a contact form, visit Contact Us.

When writing to us, include: your registered email address, your order or session ID if applicable, and a brief description of the issue.

For product and feature questions, see the FAQ on our home page.

I did not receive my interview link. What do I do?
Access is delivered via your dashboard and email within a few minutes to a few hours of payment. If you have not received access within 24 hours, email support@thegenioprep.com with your payment reference.

My session crashed mid-interview. Do I get a new attempt?
If your session ended unexpectedly due to a technical error on our end, contact support with your session ID. We will review and issue a replacement session where applicable.

Can I retake the interview?
Free users receive one free mock interview. Paid users may purchase additional sessions. See the Pricing page for current plans.

How do I request a refund?
Email support@thegenioprep.com with your order details. See the Refund Policy for eligibility criteria.

Is my resume stored permanently?
Resume data is retained as described in the Privacy Policy. To request deletion, email support@thegenioprep.com.

What happens if I share my interview link?
Interview links are personal and tied to your account. Sharing a link may result in session invalidation. GenioPrep is not responsible for sessions accessed by unauthorized parties.

Why does the AI ask questions about my resume specifically?
GenioPrep personalizes interview questions based on your uploaded resume and target role. This makes the session more relevant than generic interview prep. Providing a job description improves accuracy further.

I was charged but my plan did not activate. What do I do?
Email support@thegenioprep.com immediately with your payment reference number and the email address used at checkout. We will resolve within 1 business day.

How does Job Match work, and what is free?
Upload your resume on the Job Match page, or use the one you scored. You get the open jobs in India it fits best, each with a match score out of 100, a breakdown, why you fit and your gap. Jobs come only from companies' own career pages and hiring software, refreshed daily. The top 3 matches are free without an account and the top 10 with a free account. 1 credit shows up to 40 more matches that score 65 or higher for that search, and is taken only if we find at least 5.

• Privacy Policy
• Terms of Use
• Refund Policy
• Service Delivery Policy